Refund Policy

At Vape Spy, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please read our refund policy carefully before making a return request.

Your Right to Cancel

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, please contact us within 14 days of delivery.

Once you have notified us, you have a further 14 days to return the item(s) to us. A refund will be issued within 14 days of us receiving the returned goods.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unused and in their original condition
  • In original, undamaged packaging
  • Free from any signs of use, tampering, or damage caused by the customer

The following items are non-returnable for hygiene and safety reasons:

  • Opened or used e-liquids
  • Opened coils, pods, or consumables
  • Any item where the seal has been broken

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 30 days of receipt. We will arrange a replacement, repair, or full refund at no cost to you, in accordance with the UK Consumer Rights Act 2015.

Please include your order number and photos of the fault or damage when contacting us.

How to Request a Return

  1. Contact us via our contact page with your order number and reason for return.
  2. We will review your request and provide return instructions within 2 business days.
  3. Pack the item securely and send it to the address provided.
  4. Once received and inspected, we will process your refund within 14 days.

Return Postage

Unless the item is faulty or incorrectly sent, return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Refunds

Approved refunds will be issued to your original payment method. Please allow up to 5–10 business days for the funds to appear, depending on your bank or payment provider.

Contact Us

If you have any questions about our refund policy, please get in touch — we're happy to help.